Delivery and Shipping Policy

Delivery is provided for all online orders valued above $500 in Hong Kong areas. Self pick-up in our Hong Kong showroom can be selected during check out.

Free Delivery

  • We offer free delivery for all orders over $500 in Hong Kong.
  • Your order will be shipped by S.F. Express delivery service/ in house logistic team in Hong Kong. (Surcharge may apply to remote areas / outlying islands such as Tung Chung, Ma Wan, Discovery Bay)

Other Regions

  • Delivery fee is separated for orders to Taiwan, Macau and Mainland China. Contact Establo for exact quotation by providing selected products, your address and expected arrival date.

Self Pick-up

  • After receiving manually email confirmation, you can pick up your products at our showroom with a prior appointment.

Address: D6B, 7/F, Block B, TML Tower, 3 Hoi Shing Road, Tsuen Wan, Hong Kong Get Direction 

Opening Hours:
Monday - Friday 11 a.m. - 7 p.m.
Saturday and Public Holiday except Sunday 12 n.n. - 6 p.m.
Sunday  Closed


Delivery Lead Time

  • For product held in stock, your order will be normally dispatched within 2-3 working days after your order has been confirmed manually.
  • For pre-order item, order lead time will dictate the time of delivery. Estimated delivery will be quoted in a separate confirmation email after your order has been sent and processed at brand suppliers. In case of any delay due to world-wide shipping and uncontrollable conditions, latest status of your pre-order items will be noticed through email. Please contact us at inquire@establo.hk in case of any problem raised. 

Return & Exchange Policy for more details.

  • Delivery date is only an estimated date for pre-order items, Establo is not liable for any claims raised from delay in delivery due to strikes, accidents, unavailability of materials or events beyond the reasonable control of Establo International Group Limited.
  • Orders will be delivered to the address provided when you placed your order. Please make sure an accurate delivery address is given in advanced. Establo does not take any responsibility for items which gone missing or delayed due to inaccurate or incomplete address information. Once products are dispatched to the third party logistics company, Establo has no direct control over the delivery of your products. Tracking number will be provided for your reference.

  • Weather Condition

    • Delivery service may be delayed in the event of bad weather, traffic and/or uncontrollable conditions. Delivery service will be suspended during red or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above, and delivery appointment will be re-arranged at no additional charge. 

    Assembly and Installation

    • Assembly of furnishings (e.g. cabinet, table, chair, etc) is included, please inform our team when confirming delivery schedule with our in-house logistics team.. 
    • Installation is only applicable to selected lighting, custom-made wardrobe and bed within the solution packages. Please refer to Interior Styling for detailed procedure. Due to safety concerns, Establo does not provide any installation in any orders, e.g. lighting or cabinet to be mounted on the wall. Please arrange your own contractor or ask for our suggestion with a surcharge to be applied.

    Any enquiry, please contact us at (852) 3565 5207 or inquire@establo.hk