Delivery and Shipping Policy

Delivery service is available for all online orders. Customers placing orders in Hong Kong may also select in-store collection service from our showroom.

Free Delivery

- We offer free delivery for any order over the net total HKD 5,000 being delivered in Hong Kong or Macau; For order below the amount you can use Standard SF Express Delivery (Pay on Delivery) or in-house logistic team which is charged at a cost of HKD 500. 

- Customers are subject to the shipping cost for any order spent below HKD 5,000.

- For more details on SF Express Delivery (Pay on Delivery) service, please visit S.F. Express website.

 

In-house Logistic Delivery

- In-house Logistic Delivery is charged at a cost of HKD 500.
 
- If you are choosing this service, order deliveries will be made by third party logistics companies approved by us usually between 12 noon-8 pm (once a week). We will make every effort to deliver your order within the time-slot stated, but we will not be liable for any possible loss caused by late delivery.


- Delivery charge does not include any staircases charge, special toll charges, car park fee and assembly fee. Prior notification should be given to our team during order placement. All claims for shortages or damages in transit must be reported to our team within 24 hours of delivery. We will not entertain any such claims after this period.

Delivery Charges:

Hong Kong:

Purchases over or
equal to HKD 5,000 :

 Free Shipping
Purchases below HKD 5,000 :  SF Express (To be charged by Pay on Delivery)
 In-House Delivery (HKD 500)


Other Countries:
-  Currently, we do not accept international order, but If you would like us to ship to your country, please contact us for more details at inquire@establo.hk

Self Pick-up: 

After we’ve confirmed your order, you can pick up your products at our showroom.


Address: Room C, 12/F, Gee Chang Hong Center, 65 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong

Opening Hours:
Monday - Saturday 11 a.m. - 7 p.m.
Public Holiday 12 n.n. - 6 p.m.
Sunday  Closed



Delivery Lead Time:

- For product held in stock, your order will be normally dispatched within 5-7 working days after your order has been confirmed.


- For pre-order item, order lead time will dictate the delivery time, the estimated delivery time will be quoted in a second confirmation email after your order has been processed. If you would like to know the latest status of your pre-order items, please contact us at inquire@establo.hk

Claims and Return

- Claims regarding shortage or damaged goods must be made at the time of delivery. No claims for shortage/ damage will be accepted after 24 hours of the delivery. For more details, please refer to our Return & Exchange Policy

- Delivery date is only an estimated date, we will not be held liable for any claims arising from delay in delivery due to strikes, accidents, unavailability of materials or events beyond the reasonable control of the company.

- We will deliver the ordered products to the address provided during order placement. Please ensure that a complete and accurate delivery address is given. We will not take responsibility for items which go missing or are delayed due to inaccurate or incomplete delivery address information. Once products are dispatched to the third party logistics company, we have no direct control over the delivery of your products.

Weather Condition:

- Delivery service may be delayed in the event of bad weather, traffic and/or uncontrollable conditions. Delivery service will be suspended during red or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above, and delivery appointment will be re-arranged at no additional charge. 

For enquiry, please contact us at (852) 3565 5207 or inquire@establo.hk