FAQ

Quick Click:
How to Purchase.
Official Dealer.
Product Not Yet Available.
Order Lead Time.
Exact Delivery Date and Time.
Cover Regions.
Display Items.
Showroom Visit.
Order Confirmation.
Custom-made.
Furniture Lifetime.
Professional Discount.
Forms Of Payment.
Payment.
Discounts Rules.
Return, Exchange, Cancellation.


How to Purchase. How can I buy your furniture?

You can buy from the Establo online store directly or visit our showroom in person with prior appointment. Establo works with more than 20 brands over the years, most of the items are pre-order items. We only keep material samples from all the brands we work with and some of the popular ones on display.

Details of designs (price, size, design background, materials and most of the variants) are mentioned in the description on our web shop. If you’re dedicated to your very own version: fabric, size, finishing etc, you can first choose the item online, contact us for a material sample or book a meeting with our team to feel the texture in person. Our team will assist you to make the pre-order online and always double confirm the choices with you through email/ call. Alternatively, if you are in a hurry, you can choose between stock and displayed items. All of them are available in store/ on our In Stock and Outlet pages.


Official Dealer. How can I know that you are the official dealer? Any proof?
The official list of dealers or retailers worldwide are available on official websites for your verification. Please kindly note that any contracts or certificates between Establo and brands are definitely not to be disclosed upon any request.

Establo International Group Limited was established in 2005 with a physical showroom since the beginning and webshop since the end of 2018. We love to share the philosophy and fascinating scene behind all the enduring masterpieces. We are here to provide one to one service to our beloved customers and interact with the beautifully crafted designs at appropriate pricing. You may also check some of our Project Reference and on our social media.


Product Not Yet Available. I can search some of the brand items on Google, why aren’t they available here?
As the brand official dealer, we are able to order almost all of the designs from brands we work with. We are now working on having most of the items available online which takes time. If you can’t see the one you are looking for, it might be discontinued as well. Contact us if you can’t see your beloved one here yet.


Order Lead Time. Do all products take 3.5 - 4 months to deliver? Why does it take so long? When will my order be manufactured?
Good designs take time. Scandinavian and Spanish designs are usually crafted manually in small batches in Europe. General lead time is only for reference: Some preset fabric and size are available in stock at the brands’ warehouse, which takes shorter time to deliver than stated; while most of them are made-to-order items with production time vary from brands and products, which might take even longer time to manufacture. (No worries, we do double confirm the lead time with you before accepting your payments. Once there are updates from brands, we will inform you immediately.)

Most of our items are shipped by sea from Europe to Hong Kong, lead time  (from production to your hands) normally takes around 3.5 - 4 months to arrive in Hong Kong. You may also consider flight (approximately 1 - 2 months) as your shipping method from Europe to Hong Kong (with separate flight fee). Please refer to our Delivery and Shipping Policy.



Exact Delivery Date and Time. I might need to take leave to receive my order. When will my order be delivered?
We deliver your orders through SF Express (mostly accessories) and or our Logistic Team (larger items like furniture). Tracking numbers will be provided through email once your order is passed to a third party delivery provider. If you choose to have our Logistic Team, we will arrange the schedule and exact time slot with you by whatsapp/ call/ email. Changes are generally not accepted due to tight schedule and planned delivery route. Please make sure you are available on the confirmed date. 

 

Cover Regions. Where do you deliver and ship to?
Free delivery for orders over $500 is only applicable to the Hong Kong areas. (Extra delivery fee will be applied to remote areas.) Please check our Delivery and Shipping Policy for further details.

Delivery to Taiwan, Macau, Mainland China is now available with shipping cost calculated separately. Contact us through email with your interest products, delivery address and expected arrival time to fasten our calculation.



Display Items. What do you have in display?
We only keep some of the popular requested designs in our showroom, display items are changed from time to time and most of them are available on our “outlet” page. However, we do keep material samples from all the brands we work with. If you wish to feel them in person, please make a prior appointment to save your private time and space for selection.


Showroom Visit. Can I visit your showroom?
Yes, of course. Our showroom is located at D6B, 7/F, Block B, TML Tower, 3 Hoi Shing Road, Tsuen Wan by appointment only. We open on Monday - Friday 11am - 7pm and Saturday & Public Holidays (Monday - Saturday) 12nn - 6pm. Opening hours may vary, please stay tuned on our social media (Facebook | Instagram) for updates.

For the sake of your health and wellness, please make a prior appointment through Facebook/ Instagram Inbox, Call 35655207/ whatsapp 94067013 to reserve and ensure your time slot is not occupied. Showroom walk-in is temporarily not accepted, thank you for your understanding.

Showroom Visit. How can I visit  your showroom?
You can take public transport to Chai Wan Kok Street or Tsuen King Circuit Flyover and it takes around 4 - 7 minutes walk to TML Tower. TML tower has its own parking lot as well with cost. As it may vary from time to time, please check in person at arrival..

Showroom Visit. Why can't I find your entrance?
Our entrance is at Block B, you may not be able to find the entrance if you take the wrong lift in other blocks. If you are coming by public transport, please take Block B lift in the lobby. If you are coming from the parking lot, please take Lift L17. 


Order Confirmation. How can I make sure the pre-order item is exactly what I want?
You may reserve a time slot to meet us to confirm the material sample and refer to photos provided by brands in person.Our team will provide you a sales confirmation about the details of your order: variants and quantity required, shipping methods, stock level at brand and etc. We will update you when your order status is available from brand suppliers and forwarders. Get in touch if you are having problems.


Custom-made. Do you custom-made furniture?
Establo is NOT a tailor-made furniture boutique. Fortunately, we work with more than 20 brands from Scandinavia and Spain, most of them offer a wide range of sizes, fabric and finishing choices. We are always here to assist you to choose the one that suits you the most, like certain fabric/ finishing are better for what kind of circumstances.


Furniture Lifetime. I want to use my furniture for a longer time. What can I do to keep it clean and in good condition?
Most of the furnishings and brands here are known to be in a long lasting manner with sustainable sources of materials, ethical manufacturing and functional aesthetics. Details are available on the official website of all the brands we carry. Every single design has her own way of caring and handling. Please check our Maintenance, Care & Cleaning guides and get in touch if you are having problems.


Professional discount. Do you offer a trade discount?
Yes, we do have a Professional Partnership Programme with certain discount rates and offers. Please contact our sales team for more details.


Forms of Payment. What forms of payment do you accept?
We accept master and visa cards both in showroom and on online shop; American Express, Paypal on online shop only, while UnionPay is accepted in showroom only.


Payment. Do you accept installments or partially paid?
Nope, we DO NOT accept any partial deposits or installments. Only full payment is accepted for ALL orders regardless of amount or project/ business scale. Your order will only be successful and confirmed after payment is received at Establo’s account. Our team will then arrange orders with suppliers and corresponding shipment. Details will be noticed after the internal process and settlement.


Discounts Rules.
Only one discount can be used per order unless specified otherwise, will be automatically applied or promo code to be typed during check out. Terms and Conditions applied, please make sure you check them thoroughly. Get in touch if you’re having problems.


Return, Exchange, Cancellation.
Please check our Return & Exchange Policy for further details.