Return & Exchange Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If the product(s) arrive in damaged condition, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Refund & Cancellation 

Under normal circumstances, no refund or cancellation will be accepted after the order has been submitted. If there is any specific reason for requesting a refund or cancellation, please email us at inquire@establo.hk 

If your claim of refund is approved, refund will be made in the form of store credit note only.

Return & Exchange

All goods sold online are not refundable, but we want you to be completely happy with your purchase. If you find any damages or technical difficulty on your ordered items, please notify us within 24 hours after receiving the items. If no claim is received within the time, the product is assumed to be in good condition and no claim will be accepted afterwards unless prior agreed.

A request for exchange is allowed within 24 hours of delivery for products are under the circumstances below, and a receipt will be required for returns.

-    Damaged at the time of delivery or incorrectly shipped 
-    Must return in a new, unused and saleable condition with its original packing

Please note that the product photos are for reference only, colours may vary due to monitor resolution. Any exchange request will not be accepted based on personal preferences (such as the colour and size in accordance with the product listed in description). And Establo reserves the right to decline the customer’s request to return or exchange any merchandise.

Return & Exchange Procedure

We regret that we cannot accept returns unless the items are defective, damaged during the delivery made by us. To process the claim, a clear picture must be sent to us by email together with the copy of the receipt. Preliminary decision will be given within 7 working days after the written reply on the receipt of claim.

If you purchased your product(s) from anywhere other than Establo, we cannot accept returns for products purchased, and we will not accept any return without prior notification. And replacement will be made if the items are proofed to be damaged during the delivery. 

Non-Returnable Items

-    Sales / Discounted merchandise are not eligible for return / exchange
-    Customised orders, discontinued items are not eligible for return / exchange
-    Previously assembled items are not eligible for return / exchange


Upon any disputes, Establo reserves the right to make the final decision on all return cases. Should you have any questions, please email us at inquire@establo.hk