Terms & Conditions

Thank you for visiting Establo’s  website, your use of the establo.hk website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the establo.hk website constitutes your agreement to follow these rules and to be bound by them. 

1. GENERAL

  • Throughout this website, the words “Establo”, “us”, “we”, “our” refer to us, Establo International Group Limited., as is appropriate in the context of the use of the words “customer”, “you” and “your” refer to you, the person who reading this document for your agreement.

  • Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service. We will collect, use, store and disclose any personal data provided by you in accordance with the Privacy Policy.

  • The following Terms and Conditions only apply to this site, powered by Establo International Group Limited. 

2. REGISTRATION

  • You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. 
  • If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. Establo reserves the right to only accept orders from you if you are aged 18 or over.

  • In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account,  please contact us at inquire@establo.hk immediately.

3. TERMS OF SALE

3.1 PRICING

3.2 PAYMENT
  • We accept payments made by Visa, MasterCard (powered by Stripe), and Bank Transfer.

  • By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) used is yours of that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to homeless ltd, we will not be liable for any delay or non-delivery.

  • For bank transfer customer, you will need to submit your bank receipt to us at inquire@establo.hk, and your order will only be accepted until we send you an email to confirm your payment has been accepted. 

  • We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

3.3 ACCEPTANCE OF YOUR ORDER 

  • Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order. This email is confirmation of receipt of your order and does not constitute an acceptance of your offer / order or any promise concerning your offer / order.

  • If your order can be accepted by us, the contract between you and Establo shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped to you. 

  • Establo reserves its right not to accept an order for any reason in its sole discretion (including but not limited to any of the following reasons):

    -  The product you ordered is discontinued , or is withdrawn for failure to meet quality standards or due to the shipping restrictions applicable to any or all of the ordered items.
    -  We are unable to accept your order due to a system error.
    -  We are unable to obtain authorization for payment.
    -  Our team will contact you as soon as possible if we are unable to accept your order.

4.0 DELIVERY & SHIPPING

Delivery service is available for all online orders. Customers placing orders in Hong Kong may also select in-store collection service from our showroom.

4.1 Free Delivery

  • We offer free delivery for any order over the net total HKD 5,000 being delivered in Hong Kong or Macau. For order below the amount, Standard SF Express Delivery (Pay on Delivery) can be used or in-house logistic team can be arranged with a charge at a cost of HKD 500.

  • We also provide in-house logistic team for those fragile or large sized furniture or lighting, which are charged at HKD 500 cost on each delivery. 

  • Please note the rates for Delivery Service do not include any surcharge for Residential Address and Remote Areas (refer to All Outlying Islands / Ma Wan)

  • Customer are subject to an additional HKD 30 charge for delivery to address within Remote Areas / Residential Address. For more charging details, please visit S.F. Express website.


4.2 In-house Logistic Delivery
  • For those fragile or large sized furniture, you can choose our In-house Logistic Delivery which is charged at a cost of HKD 500 on each delivery.

  • If you are choosing this service, order deliveries will be made by third party logistics companies approved by us usually between 12 noon-8 pm (once a week). We will make every effort to deliver your order within the time-slot stated, but we will not be liable for any possible loss caused by late delivery.

  • Delivery charge does not include any staircases charge, special toll charges, car park fee and assembly fee. Prior notification should be given to our team during order placement. All claims for shortages or damages in transit must be reported to our team within 24 hours of delivery. We will not entertain any such claims after this period.

4.3 Delivery Charges:

Hong Kong:
  • Free delivery service for online orders with net spending over HKD 5,000
  • For all other orders below the required amount : Standard SF Express Delivery (Pay on Delivery) 
  • In-house Delivery for fragile or large-sized furniture : HKD 500 on each delivery
Other Countries:
  • Currently, we do not accept international order, but If you would like us to ship to your country, please contact us for more details at inquire@establo.hk
Pickup: 
  • After we’ve confirmed your order, you can pick up your products at our showroom : Room C, 12/F, Gee Chang Hong Center, 65 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong
Opening Hours:
Monday - Saturday 11 a.m. - 7 p.m.
Public Holiday 12 n.n. - 6 p.m.
Sunday  Closed


4.3 Delivery Lead Time:
  • For product held in stock, your order will be normally dispatched within 5-7 working days after your order has been confirmed.

  • For pre-order item, order lead time will dictate the delivery time, the estimated delivery time will be quoted in a second confirmation email after your order has been processed. If you would like to know the latest status of your pre-order items, please contact us at inquire@establo.hk

  • Delivery date is only an estimated date, we will not be held liable for any claims arising from delay in delivery due to strikes, accidents, unavailability of materials or events beyond the reasonable control of the company.

4.4 Weather Condition:

  • Delivery service may be delayed in the event of bad weather, traffic and/or uncontrollable conditions. Delivery service will be suspended during red or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above, and delivery appointment will be re-arranged at no additional charge. 


5.0 RETURN & EXCHANGE

5.1 Return & Exchange

  • All goods sold online are not refundable.

  • If you find any damages or technical difficulty on your ordered items, please notify us within 24 hours after receiving the items. If no claim is received within the time, the product is assumed to be in good condition and no claim will be accepted afterwards unless prior agreed.

  • A request for exchange is allowed within 24 hours of delivery for products are under the circumstances below, and a receipt will be required for returns. No claims for shortage/ damage will be accepted after 24 hours of the delivery. 

    -  Damaged / Defective at the time of delivery or incorrectly shipped.
    -  Must return in a new, unused and re-salable condition with its original packing


  • Product photos are for reference only, colours may vary due to monitor resolution. Any exchange request will not be accepted based on personal preferences (such as the colour and size)

  • Establo reserves the right to decline the customer’s request to return or exchange any merchandise.

5.2 Return & Exchange Procedure

  • We regret that we cannot accept returns unless the items are defective, damaged during the delivery made by us. To process the claim, a clear picture must be sent to us by email together with the copy of the receipt. Preliminary decision will be given within 7 working days after the written reply on the receipt of claim.

  • If you purchased your product(s) from anywhere other than Establo, we cannot accept returns for products purchased, and we will not accept any return without prior notification. And replacement will be made if the items are proved to be damaged during the delivery. 

5.3 Non-Returnable Items

  • Sales / Discounted merchandise are not eligible for return / exchange
  • Customised orders / Discontinued items are not eligible for return / exchange
  • Previously assembled items are not eligible for return / exchange

6.0 REFUND & CANCELLATION

  • Under normal circumstances, no refund or cancellation will be accepted after the order has been submitted.

  • If there is any specific reason for requesting a refund or cancellation, please refer to the guideline below and please email us at inquire@establo.hk explaining the reason for your exchange/return request. Merchandise may be exchanged or returned within 24 hours of delivery.

  • If your claim of refund is approved, refund will be made in the form of store credit note only.

7.0 WARRANTY

  • The Warranty eligibility for furniture and lighting only, and will be subject to the relevant vendor or suppliers policy. We will do our best to support and provide recommendations, please contact us at inquire@establo.hk for further information.

8.0 GOVERNING LAW JURISDICTION

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

9.0 OUR RIGHT

We reserve the right to amend these terms and conditions without prior notification. Any disputes arising from or in connection with these terms and conditions, Establo reserve the right of final decision.